Initial set-up
Let's start with the initial setting up. As part of the commissioning of the system we will set up for you all your codes and the necessary links. You are not expected to learn how to set the system up from scratch, but are provided with a fully working system and all you have to do is to maintain it. It's much easier to copy or alter something that has been done by an expert than to create something from brand new. Once we have set your system up, as part of the handover process, we will show you how the data was entered and train you in operating the administrative system so you can now maintain it for yourself.
Administrator maintenance
The administration system is divided into four parts:
- Your repairs schedule -- which includes the Schedule Of Rates
- Your graphical diagnosis-- linking the various areas of the graphic through to the schedule of rates items
- Your scripted diagnosis -- maintaining and connecting the questions and answers
- Internal administrative functions
Needless to say, all of these vital controls are secured by an administrator's password.
All the internal admin functions are simple form entry - examples include adding a new user, adding or maintaining a contractor adding or amending a location definition.
The repairs schedule table is probably the most complex. Each repair code has up to 13 items of information that can be attached to it. Apart from the code these include such things as the repair group, the default priority, the default quantity, the default location, the description, notes to staff and advice to tenants. We have now headed a Right to Repair indicator.
For all your current items these are loaded when the system is commissioned. All you have to do is to update any which change and add any new ones as they arise. Should you wish to completely replace your schedule of rates then there is a bulk upload facility available that can be tailored to a variety of data input flat file formats.
Why this is good for you
A key benefit for you of this ease of maintenance is that when you discover that you need to improve the advice given to tenants in the event of a specific repairs being necessary then you can add that immediately. In just three clicks of a mouse you are in the right place to edit the tenants advice and as soon as you have changed it it is available to your repair order operators. Being able to make changes as quickly as this increases tenant satisfaction, enables your customer facing staff members to deliver an effective service and minimises costs.
Want some of this for your organisation? Ask for a Repair-It-now demonstration today.
