What do you mean by "Consistency of diagnosis"?
Because Repair-IT-now runs through a thoroughly researched process and set of questions, either in visual or text format, a given problem report will always end up with the same diagnosis. A diagnosis defined by you to suit your repair practices.
Why is this important? It is all about consistency. It brings all your operators up the skill level of the best, and, if there happens to be an error in one of your diagnoses, it will be consistently wrong - so its easy to find an rectify!
How does Repair-IT-now interface to my housing management system? There are two aspects to this, calling Repair-IT-now from your Housing management system and returning the diagnosis. The only real requirement is that your Housing Management system must run under Windows of some form. A button is placed on your repairs ordering screen by your Housing Management system supplier that starts Repair-IT-now. At the end of the diagnosis, Repair-IT-now returns the order details to the housing management system in a format that it can accept. We have provided for a flexible output format and mechanism and have delivered three different interfaces already. We can run in a Citrix environment
Do I need to use a Schedule of Rates (SOR) code?
No, it is not essential. Some organisations do not use SOR codes but use repair descriptions only. Some have partnering contracts and have done away with detailed codes because of the high maintenance cost for a schedule running to thousands of codes.
If you do not use codes you still get a tremendous benefit. From a given set of symptoms you get a consistent repair description for 90% of all your repairs. A description written by one of your best people.
This means that all your operators, skilled or not, can generate a description that is meaningful to your repair contractor.
Some of my people understand diagrams, others do not. How can Repair-IT-now help? Where your colleagues understand simple diagrams and visual clues they can use the built in diagrams for their diagnosis. If they are more verbally skilled then they may prefer the 'scripted' approach where they run through a simple sequence of questions. Your people can choose the method they want, and change it at any time they are not in the middle of a diagnosis.
Can three clicks really identify 90% of my repairs? In our experience, working with repairs managers just like you, the answer is a resounding "YES". We find time and again that 200 to 300 repairs account for around 90% of your calls. Repair-IT-now could allow your people to get to over 1,000 repairs in three clicks - simply, accurately and consistently.
How does a problem diagnosis help me with giving Tenant advice? Using Repair-IT-now, when your operator has completed the diagnosis, they are presented with an 'Order Verification' screen. This screen gives several vital pieces of information.
- A description of the problem and the solution required (all of which YOU can define)
- An opportunity to note any special circumstances relating to he repair job that could be sent to he repair contractor.
- Information to be given to the tenant about the repair (the tenant advice) this may be information about how to mitigate the effect of the problem until the repair is carried out.
- The repair priority (set and limited by you).
- Other, more technical information.
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