Here's why you should look into Repair-IT-now
Fast and accurate results
No technical skill is needed for your operators to solve the diagnostic riddle posed by calls for hundreds of different repairs – and when the need for technical skill is replaced by your own “knowledge bank”, then communication with both your tenant and repairer becomes accurate, concise, and rapid.
Your operators who respond to tenant calls for help can move from
a tenant problem to a work order in a matter of moments, because Repair-IT-now
contains data on hundreds of your most frequently reported repairs.
Almost all of your repairs can be handled within a few clicks of the computer
mouse, resulting in a significant rise in one-visit service call repairs and
tenant satisfaction.
Consistency is the key
Housing associations, local authorities, and social or private landlords responsible for repairs to tenants' homes constantly strive for clear repair orders. Consistency of language is one major obstacle, because the tenant will usually describe the problem with non-technical and vague terminology, whereas your service contractors require specific and technically precise information in order to complete the job.
But while Repair-IT-now provides a simple menu of graphics-based choices to enable your non-technical operator to isolate the problem (and the choice to use either diagrams or script to suit the individual user), it also delivers Work Orders with precise technical language that is universally understood by your repair technicians and service contractors. This allows the non-technical call centre staff to diagnose a problem with technical accuracy and complete a work order using the right terminology to satisfy both tenant and contractor.
By using Repair-IT-now’s technical “knowledge base”, your non-technical staff are enabled to perform a task that would normally require a technical expert – either a salaried on-premises engineer or a contractor paid to make a service call. Money is saved without sacrificing expertise. And an immediate reduction in repair job logging variations means less aborted service calls and more ‘first time’ repairs
How much do you want to save on your repairs costs? How many repair jobs do you carry out each year? If variation orders are reduced by, say, 500 jobs per year with savings of a modest £20 each, the bottom line savings will be £10,000.
Not just once, but year after year.
Isn’t that worth investigating today?
Accurate diagnosis and work order lead to improved cost accounting, staff flexibility, and reduced follow-up calls to the call centre. Each of these add up to real, significant, savings. And the ease of administration of Repair-IT-now guarantees that set-up and maintenance will be smooth and easy, with no need for costly training programmes in order to launch the system or keep it running to match changing needs.
Start saving money quickly and easily To help make the transition even smoother and more transparent, Repair-IT-now offers expert initial set-up assistance. Once the program is running, it pays for itself time and again in terms of user and tenant satisfaction and bottom line monetary savings.
Contact us today to find out how you can benefit from repairs cost savings as well.
