Why you need Repair-IT-now
Practically Instant results
For most calls a clear Works or Repair Order can be identified in three mouse clicks. There is even a short cut for emergencies!
Greatly improved accuracy
Using Repair-IT-now, over 90% of your repair calls can be rapidly identified down to the correct Schedule Of Rates item.
Single visit repairs
When you have accurate repair diagnosis, you can get a higher percentage of your repairs completed on the first visit. Remove the need for call backs for different trades or parts. Keep promises to tenants.
Staff flexibility
Within your call centre, even if you use repairs savvy staff, you will have occasions (holidays, sickness etc.) when you need to call in temporary support. With Repair-IT-now your temporary staff member an be providing accurate repair Works Order results in less than ten minutes.
Lower costs
When your initial diagnosis can be so accurate for such a large percentage of your repair calls your costs will reduce. Fewer costly inspections, inaccurate jobs (needing cost supplements) are reduced, generic jobs with a blanket cost are eliminated.
Easy to manage
Repair-IT-now has been designed for ease of administration. Often software is designed for the daily user, and so has Repair-IT-now, but we have gone a lot further. We appreciate that administration is done less frequently and so ease of use in this area is key to you, and your successors, maintaining a high performance.
Choice of User methods of operation - by your user!
Repair-IT-now has two modes of operation for the identification of problems selectable by individual users:-
1. Q & A scripts - a preset sequence of questions is presented to the operator that takes them down a diagnosis sequence leading to the problem identification.
2. Graphical - the operator is presented initially with a generalised floor plan of a dwelling with the various rooms and basic equipment that may require maintenance. The operator clicks on the one indicated by the caller, for example the kitchen sink. Then a more detailed diagram of the sink is sown with its various parts, the taps, water feed, drain etc. Finally the actual item requiring repair is identified - e.g. dripping tap.
At the end of the diagnosis the system delivers an identified remedy
to the repairs management system. This is then used to order the repair work
by your Housing Management system. It can also present the operator with warnings
for the repair agent and/ or advice for the caller about temporary measures
that can be taken.
Tailored to suit your operation
The system is aimed at identifying the top two to
three hundred repairs jobs that account for over 90% of all your calls.
These are then programmed in so that they can all be correctly identified
- first time every time.
In the event that your circumstances change or that one diagnosis
has been input to the system incorrectly, then it will be consistently wrong
and can easily be identified and fixed by you. No expensive software call
out charges either!
